Shipping & Returns

 

UK orders up to £75: costs as indicated on our website when checking out.

Standard shipping, delivered by Royal Mail (1-2 working days).

UK orders over £75: £4.99

Standard shipping, delivered by Royal Mail (1-2 working days).

*Please note: Scottish Highlands, Scottish Islands, Scilly Isles and Northern Ireland this is a 2-3 working day service.

international SHIPPING NOW AVAILABLE!

All items will be dispatched tracked and/or signed for.

Europe 3-5 working days | From £8.10

Worldwide 5-7 working days | From £9.40


 

TAXES

If you live outside the EU then you will usually incur customs charges, this is out of our control, and is a cost to you the customer.


 

RETURNS POLICY

We believe that it is important that you can buy with confidence. You're important to us and we want you to be completely happy with the products and service that we offer but if for any reason you want to exchange or return your order please e-mail: info@silverbirchclothing.com with with your name and order number to arrange.

Please read below to find out about returns :

All items for return must be unused with all the original tags attached and in the original packaging - items must be in the same condition as received.

Exchange / Refund requests need to be made within 30 days of purchase or 35 days in the case of international orders.  Print your own returns label: After emailing us, you can make the returns process easier by printing your own shipping label, please follow this link to our Royal Mail portal to log your return and print a shipping label (Tracked48) http://www.royalmail.com/track-my-return/create/2304

To return or exchange any items the returns form on our website must be filled in and submitted.

Please note: You are responsible for return postage, we advise you send all items using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sealable condition including in its original packaging and all tags attached we can either exchange or refund your order. Please be aware that we will not refund the original shipping charges in any instance other than an item being proved to be Faulty.

Items returned without original packaging or tags will not be refunded or credit issued.

Right to Cancel: If you change your mind about your purchase you can cancel your order within 14 days. Orders that have already been dispatched will need to be returned to us through the usual method. If cancelling an order this means returning the order in its entirety, with every item packaged and labelled as it was at delivery, to our warehouse within 14 days of cancellation. In this instance a refund will be made within 14 days of us receiving the order back.